The Power of Confidence

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Very often, having self-confidence is looked at as the ultimate social skill. We all crave it – and for good reason.

People with self-confidence usually find the world a much better place than those who suffer from a lack of it. It’s almost as though they see the world through rose-tinted glasses.

Why is this? Why do people with self-confidence lead so much better lives? Here are some reasons why confidence is such a highly sought after trait.

Confidence breeds trust

People usually find it a whole lot easier to trust a confident person. (Please note, there is a big difference between confidence and over-confidence, the latter of which does not breed trust at all!)

When you go for a job interview full of confidence, the interviewer plays off of it, and he gets the feeling that you are capable of performing the tasks required of the job scope.

When you ask someone out on a date, a confident person gives the girl (or guy) the feeling that they are in good hands and they will trust that a good time will be had.

A confident person is like a man wearing an invisible sign reading “I can do anything, and I can do it well!” – and people’s first instinct will be to trust the person.

Confidence breeds affection

Confident people are well liked by their family, their peers, their colleagues, their business associates, and their friends and by anyone they meet, really.

This may be due to the fact that confidence is akin to happiness. And people enjoy the company of happy people. This is a fact – after all, do you enjoy the company of a sad person? I didn’t think so.

So a confident man is a happy man. And a happy man always has more friends than a sad person.

Confidence commands authority

When a confident man speaks – other people listen. Maybe it’s in the way he talks, or maybe it’s what she is saying, or maybe it’s the reason why they say it.

We’ll never know what exactly the reason is – but the reality is that confident people find it so much easier to get other people to cooperate with them.

And if a confident person can breed trust and happiness in all the people that he or she meets, and can convince people to listen and adhere to what he or she says, then it only follows that he or she will have a much easier path in life than most people.

The power of confidence – it truly is a magical thing. And the best part is, it’s something that everyone and anyone can learn.

So if you wish to benefit from the advantages of self-confidence, now would be a good time to start nurturing that confidence.

I’m happy to have a no obligation telephone conversation about areas of confidence of performance you wish to improve. i guarantee results

email me nadia@naccoaching.co.uk in the first instance.

 

 

Make the Days count with Opportunity Thinking

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One of the things that fascinates me as a coach and a people watcher, is the remarkable achievements people make, even when faced with a mountain to climb.

I’ve just finished reading a book about Katie Piper, a beautiful TV presenter, who had acid thrown in her face by an ex boyfriend. The agony, pain, fear and then the realisation, acceptance, joy was an engrossing read.  The destination reached was because she never gave up and grabbed every opportunity to make her life better and of those who also suffered burns and acid attacks.

I would go as far as to say that she turned a tragedy into a personal triumph,

Opportunity thinking requires spotting them in the first place, being open to new ideas, courage to take them, welcoming the challenges and evaluating often.

The opposite to opportunity thinkers are those who don’t like to hope in case they are disappointed, who wear the black hat to think about how it all might fail (useful in a team but not the way to live life to the full). They are full of fear and pessimism.

And the most successful people are optimistic.

The first step towards becoming more confident and bold, and therefore more likely to be an opportunity taker, is to achieve the goals you have already set yourself – and then set some more. Constant learning and personal development is a fun and rewarding way to live a life and i also have a theory that mother nature appreciates a being that doesn’t stand still rather than a being that just carries out the same things day in day out, never growing, expanding or changing.

Work backwards from the dreams you want and break down the actions required. Make sure you understand the consequences of your decisions, thinking of all the stakeholders involved.

If your mind isn’t aligned it with your values and the people you care about, aims and goals are far less likely to happen.

Know your ‘Why’ – this is a biggy.

What are the daily, weekly, monthly commitments to this action – what can you delegate or where can you ask for help? From whom?

What are the risks and what are the acceptable levels? Where are the real opportunities?

Think about when convenience is chosen over difficult action or decisions – take my 10/10/10 test, which is:

How does this decision affect the next 10 days,  10 weeks,  10 months etc. Sometimes short term thinking is valid, sometimes long term solutions are more desirable.

Be the Captain of your Own Ship. Set sail but don’t ignore other horizons.

And if there are barriers or challenges, see them as pirates that you need to throw off your ship. Pirate Procrastination being the first one to throw overboard, followed by Pirate Pessism!

And if you want to get there even faster – hire a coach, like me!

Business Season Cycles

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When December approaches I often find myself reflecting on the year just passing and thinking of the aims I had at the beginning of the year.

I tend to have ‘themes’ for each year which guide where i am going to concentrate my efforts and invariably find Winter the season for cutting back, eliminating and letting go.

As business owners we all try to do too much, start new things without finishing them and procrastinate on our goals.

I see Spring as the season to think about new products and services, new ways to wow our customers, The Summer for making new contacts and getting those products out – so much nicer to network when the sun is shining! – and Autumn for nurturing all our relationships, cementing joint ventures.

Winter reflection is very important to me – its not something I do overnight. Good incisive questions like;

What was it that I did so well, that I should do more of it because it made the biggest difference to my business?

What’s the next thing and how does it help achieve my overall long term goal?

What did I enjoy, what didn’t I enjoy, what else can I delegate? Was i bold enough?

What’s my main theme for the year to help my own personal development?

These and many more need answering before any new goals are considered. It might just be a question of reviewing and updating current ones.

 

How to motivate and incentivise your team

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Offer your employees rewards for a job well done. Use both verbal and financial motivators and incentives.

A big challenge in team building is coming up with new ways to foster and maintain a high level of motivation. How do you keep teams of people excited and driven to succeed over long periods of time? How do you keep your team motivated to improve their performance, and increase their achievements?

It is important to note that we’re not just talking about individuals, but teams of people working together. It is fairly simple to motivate a single person, but an entire team of motivated people will generate significantly higher results.

The key here is to give incentives for individual and team accomplishments. Incentives that reward based on collective achievement require people to work together and motivate each other to succeed.

Before we start talking about monetary and incentive-based rewards, it’s important to look at motivational factors that are not incentive-driven.

a. Make sure to display clear confidence in your staff’s ability, and give them room to work unsupervised where possible.

Employees who feel their managers and supervisors believe and trust in their abilities are happier and will always perform at a higher level than those who do not. They are motivated to “prove them right” and feel supported in their efforts.

Micromanagement quickly reduces morale. It is essential that you and your managers clearly express confidence in your team members. You hired them to do a job, perform a role, so you must ensure they have the space to do so.

b. Set up a system that rewards performance, and provides incentives for reaching milestones or targets.

Incentives are great motivators. An incentive is a reason to perform or act in a certain way. For example, if your team increases sales by 40% by month’s end, they will be treated to an expensive dinner.

Incentives need to be specific and have deadlines in order to be effective. In the example above, sales need to increase by 40% by the end of the month in order for the team to receive their dinner. If sales only increase by 30%, or if they increase by 40% at the end of the second month, the team does not earn their reward.

Time-specific incentives increase the sense of urgency, and encourage staff to work harder to achieve the objective. If the incentive is not time-bound, there is no reason to work faster or harder, since staff will assume they will reach their milestone “eventually.”

It’s up to you how you choose to structure your monetary incentives, based on your budget and resources. Remember to ensure that the terms of each incentive are clearly outlined, and that both parties (you and your employee) understand the agreement.

Monetary Incentives

  • Commissions
  • Bonuses for completing a challenging project, or hitting a target
  • Rewards for highest producing employee
  • Salary increases based on met targets

Gift rewards

  • Spa Gift Certificates
  • Books – consider motivational or business-related topics
  • CDs or DVDs
  • Meals – lunch or breakfast
  • Other gift certificates – gas, food, meals, local shops
  • Movie or theatre tickets
  • Weekend getaway – hotel, meals, etc.
  • Flowers
  • Gym Membership

Don’t overlook the value of company time spent enhancing your employees working environment, or their relationships with each other.

Team building is the final piece of the human resources puzzle – including recruitment, staff training, retention and professional development.

Happy employees will work hard and be loyal to your business, which translates into more capital in your bottom line. You can achieve this many ways – as I’ve described in this E-Class – and it doesn’t have to cost you any money at all.

A huge part of your success as a business owner lies in your ability to manage and support the people who work for you. If this is difficult for you (and it is for many entrepreneurs!), make sure that you surround yourself with strong managers and motivators who can help cultivate a profitable team.

What is Self Confidence?

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Confidence is vital attribute which has made individuals win competitions and games, helped people to do what seems impossible and it has also helped men and women make history. It is required by everyone be it at marriage, in school, at work, in positions of leadership and generally in your daily life.

“Self-confidence gives you the freedom to make mistakes and cope with failure without feeling that your world has come to an end or that you are a worthless person.” – Anon

Self confidence refers to the trust or confidence in self. It is the belief that you (or the person or entity you are acting for) will emerge victorious and successful in the task you want to undertake.  With self confidence, you are able to meet most of the challenges in life. It will also help you do what people believe is impossible or difficult to do.

Most people lack self confidence and this causes them to miss many opportunities. You have to interact, talk and communicate with people if you are to progress.

You have to know how to talk to the public.  All well known and respected public speakers have self confidence. Self confidence at the work place will make you discharge your daily duties and obligations confidently while you are sure that everything is going on well as required.

Self confidence can be built; you can train yourself.  Like any other building activity, you have to mix several things so as to build self confidence.

If you build enough self confidence, you will have built a link to success and creating your ideal life style.  Confidence is the pathway to success it will make you achieve what you what. It will make you a role model which inspires most people.

You also need to have positive self esteem and self efficacy. You need to possess several attributes in order to trust yourself.  If you were not born naturally self confident as is the case with most people, then you will be required to work so as to achieve this vital attribute.

There are two main components of self-confidence namely self esteem and self-efficacy.

These two factors (self esteem and self efficacy) are very important in the life of an individual.

Self efficacy is the belief that you are up to certain task or challenge. It is the belief that you are not disadvantaged; that you are proud of who you are and what you can do. It is the capacity to motivate yourself when you fail.

Self esteem on the other hand is the belief that you are a person of worth and that you are capable of doing something positive. If you lack either self efficacy or self esteem you cannot create your ideal lifestyle by realising your full potential through confidence.

Over the next few posts I will talk more about how you can improve your confidence but there is no quicker way than hiring a confidence coach.

Take a look at my website to find out more and read my testimonials

Doesn’t matter where you live, we can skype, take a phone call or face to face, or a mixture of all. Each has its own merits and work well.

I can create confidence in your future

Further than Yesterday!

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I have long reached my goals by taking small but sure steps towards them, reviewing as I go along. I call it Kaizen planning. The following is an article by my colleague Allan Jesson, who has been doing the same thing but with a small twist. He calls it FTY – further than yesterday!

‘When I started my marathon training I couldn’t run a mile. The simple principle I came up with was to go ‘Further Than Yesterday’. I did this for 6 months culminating in my completing the London Marathon in 2007. But this ‘Further Than Yesterday’ can be applied to many aspects of everyday life and I would like to discuss just a few of them here. Let’s say you’re in business or you work in a job. ‘Further Than Yesterday’ could apply to your sales or revenue targets, your position within the company, your happiness in the job, the good you do for other employees and so on. It’s quite a big list when you set your mind to it. Think of it as an ever raising bar in your life, until you reach your identified goal or milestone. That leads me to a few important points:

1.It’s great to go ‘Further Than Yesterday’ but you do NOT want to create a hamster wheel that you are forever on.

2.That’s why it’s important to set milestones and targets so you know when you’re arrived.

3.It’s also important to celebrate and acknowledge your achievements as you go ‘Further Than Yesterday’

4.This concept becomes increasingly magnified if you commit publicly to your eventual goals and map or chart your progress. I think it’s quite a natural state to stop testing boundaries but I think many fall way too short of their potential.

Is there part of you that is unhappy or unfulfilled because you haven’t challenged your future? Have you stopped an endeavour, when it all become too hard? Have you ever tried to run before you could walk? Do you have some BIG goals that you would like to have a go at? If you answered “yes”, or even “maybe” to any of these questions, then Further Than Yesterday may just be the strategy you have been looking for.

Some final tips:

1.Always begin with the end in mind. But choose a target that is reachable (with determination and a stretch, don’t aim too low).

2.Map out the incremental steps you need to achieve your long term goal (for example, I knew I had to run a further 24 miles in one go in 6 months, so that was 4 extra miles a month, 1 extra mile a week, 1/5th of a mile ‘further than yesterday’ on each of my five training runs per week).

3.Things often and will probably not go to plan. Don’t get despondent, just adjust your plan and stretch the time line or decrease/increase the incremental steps if possible.

Whatever you do, don’t settle for less than your full potential. If there is life, you can still go ‘Further Than Yesterday’. Because if you don’t, the opposite becomes naturally true i.e. Less Than Yesterday. If that happens to you then your Glory Days will be forever that and your world (and your thinking) will gradually become smaller and smaller.’

I can help you with your goals – just call me for a no obligation chat – Lets get you there far quicker than you could imagine!  Call me on 01473 682760 and make 2015 your best yet..

Launch of My New product!

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As you know, my main focus of coaching is around confidence and performance, in business and life, helping business owners, their teams, individuals and young people to reach their absolute best and to feel confident giving their gift to the world – releasing their genius, as I call it.

Previously I would not coach anyone who had experienced a trauma, instead requesting that they receive counselling first before coming to me, as I was not trained in such things.

Now I have added a new skill and product to my services and you can find out more about this here at the Vitali-Chi site

This allows me to deal with the following:

Vitali-chi has given me another powerful tool in which to help my clients, such as:

Loss of confidence through trauma
Release hidden emotions and memories
Depression
Improve health and well being of both mind and body
Executive clarity and revitalisation
Relieve tensions and stresses

Are You Someones 12th Man

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My book uses football as an analogy for personal development. With the World Cup looming, which sets my heart racing just thinking about it, I thought I’d share a chapter with you.

This is taken from chapter 8 of my book – The Beautiful Inner Game

If you are a Norwich or Ipswich fan, you will remember quite vividly and with a smile, the time Delia Smith made an emotional plea to the crowd at Norwich city’s home ground, when the team were performing badly (I do remember those days most fondly!).

She cried out ‘Where Are You?’ to what is known in football as the 12th man – the fans, knowing the importance of cheering the team and creating an atmosphere of encouragement.

Over the 25 years I’ve been attending the matches at Portman Road, I’ve witnessed the impact of having the crowd in fine voice and also of seeing the confidence of players drop right in front of my eyes, when the home fans become agitated or reprehensive. There are many who say that the footballers are paid more than enough to be able to sweep all that aside, but they’re human and having negative comments or jeers thrown at you whilst you’re trying to concentrate, is not exactly helpful.  And yet, they’re expected to take it and play their best football, which they often do in spite of criticism – not because of it.

So what has this got to do with you? Well let me ask you this. Who gains from your successes, and how do you connect with the wider world?

Social media with sites like twitter, facebook, blogging etc mean we have a much bigger audience than ever before and the wider our contribution to society, the more responsibility we have to act with integrity, warmth, compassion and understanding. This doesn’t mean we have to be a saint 24/7 – just that we need to acknowledge what we do has an affect on other people, as well as ourselves.

All of us need to listen to feedback without getting defensive and I am well aware of the many ways in which people (including myself) show subtle signs of defensiveness, rather than gratitude for a constructive insight. Do you do any of the following?

  • Wanting the last word?
  • Justifying everything and so waffle on endlessly about the ‘why’?
  • Blaming or attacking, as best form of defence?
  • Agreeing, just to shut someone up?
  • Not listening and even walking away?
  • Sulking and holding a grudge?
  • Denying altogether?
  • Purposely pretending you don’t understand what the problem is?

If you are really brave, you could ask the people you love to give you some honest, caring feedback on how you could make the changes you need, to reach your full potential, and then listen without saying a single word. Try it and see!

When we finally accept that happiness and peace comes from something within, rather than searching outside of ourselves, the more we can become other people’s 12th man.

The truly confident and grateful will spend time being compassionate and boosting other’s self esteem, whilst those, that have yet to finish this journey, will be too busy searching in the wrong place and blaming everything else, to ever be a Champion of Champions.

Take a look at my testimonial page

to find out how I can help you to be truly, permanently confident.

How to Focus on Your Ideal Customers

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In this post we will cover:

  • The 80/20 rule in your business
  • How to figure out who your ideal customers are
  • How to figure out what your ideal customers want

The majority of your revenue comes from your ideal customers. This is great news!

I’ve described the 80/20 rule of business before, but it’s the premise for this whole post.

80% of your revenue comes from 20% of your clients, and
those 20% are your ideal customers.

Generally, these customers are loyal, spend a lot and spend often. They may be demanding, or ask you to stretch a little bit further, but they’re fair and they’re profitable. You make a substantial amount of money from them. You want to keep these customers in your business, and keep them exceptionally happy.

The rest of your customers can be organised on a sliding scale all the way down to your c-list, or unprofitable customers. These are the people who waste your time, energy and resources. They’re never satisfied, and nearly always cost you more to serve than they actually spend in your business.

The most profitable – and enjoyable to work in – businesses know how to spot and cater to their 20%, as well as how to spot and fire the difficult customers.

This post is about optimising your customer base so you can

a. serve happy, pleasant customers
b. see more repeat business
c. have happier staff
d. make more money

To identify the bad apples, you’ll have to first make a list of your ideal customers.

Go through your database of customers and make a list of the customers that make you answer yes to the following questions:

  • Has the customer purchased from you on several occasions?
  • Is the customer profitable?
  • Is the customer strategically important to your business?
  • Has the customer spent a significant amount of money in your business?

While you do this, you may also wish to make a list of customers who made you answer no to one or several of those questions. Those customers could potentially be unprofitable, or undesirable ones that you need to review.

When you are trying to establish how profitable a customer is, think about how much they spend, how often they spend, and what they buy. Do they buy high-margin or low-margin items? Have they referred other customers to you? Do they pay on time? Do they buy products or services at full price? Each business will have a different set of criteria to evaluate this, but use those questions as guidelines.

Your ideal customers are those that are highly profitable, and a dream to deal with. You’re more than happy to accommodate their requests, and go above and beyond their expectations. These are the customers you will want to cultivate more of in your business.

Your ideal customers are the ones that:

  • Ask you for the products and services that fall within your expertise or speciality.
  • Value your products and services, as well as you and your staff.
  • Pay a fair market price.
  • Challenge you to be better at what you do.
  • Support your continued business and professional growth.
  • Help you move in new strategic directions.

Once you know who your top clients are, ask them what they want and value in your business so you can continue to provide great service.

Why do your ideal customers buy from you? And what more can you do to encourage their business?

Consider sending a survey out to your A-list customers, and provide an incentive for them to complete and return it. Craft the questions to elicit a true picture of your strengths and weaknesses, and include a combination of multiple choice, ranking and open ended questions.

Ask your ideal customers questions about:

  • The products or services they love or would love to see.
  • Customer service elements that are important to them.
  • Why they chose your business?
  • How your business could improve?
  • How could you do more business with them?

You may also wish to create a survey for your staff to identify anything in your business that they feel could be improved. They work there everyday too, so they’re a great resource pool for ideas and enhancements.

Take the information you collect from these surveys, and use it to genuinely improve your business. Fix any problems, and eliminate any activities or services that weren’t identified as valuable. Maximise the activities and services that were identified as valuable.